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2020-09-11 17:55:49 • Filed to: macOS 10.15 • Proven solutions
The App Store is one of the most important places on your Mac because it lets you search and download your favorite apps on your machine. The problem arises when you need to install an important app but you can't do it because the App Store freezes or crashes again and again. It usually happens when app store updates stuck in OS 10.15 but there may be some other issues too.
Luckily, we have several tips to fix frozen app store issues on macOS 10.15. Let's learn its causes first.
Well, technology is a blessing but sometimes it may give you a headache, just like the frozen app store. You may face such issue when you are already downloading an app and it gets paused without any reason. Sometimes, the App Store cache files may also end up in a disaster.
Most of the common errors you may receive while the app store is frozen are:
- Cannot connect to the app store.
- Your purchases couldn't be completed, canceled.
- Unexpected error occurred while signing in.
- Or simply it doesn't work at all and shows nothing.
Tips to Fix Frozen App Store Issue on macOS 10.15
Given below are the 5 tips that can help you resolve macOS 10.15 AppStore hanging and crashing problem.
1: Force Quit through Activity Monitor
- Open Activity Monitor on your computer.
- Click on 'CPU' tab so you can view the CPU selections.
- Now, check for 'App Store' and select it. Click on the 'X' icon on top to initiate its elimination.
- Now, you'll be prompted to end this process 'App Store', click 'Quit' to close it.
2: Force Quit Window Process
In this way, you can quit unresponsive app store forcefully and then re-launch it from the Launchpad to fix frozen app store issues on macOS 10.15. To do that, follow the given steps.
- This process can only be done if you have opened the App Store, so make sure it's open.
- Press 'Command + Option + Esc' simultaneously to open the Force Quit Dialogue Box.
- Here, you'll see several apps opened, pick 'Apple Store' and press 'Force Quit' to close it by force.
- Relaunch the app store from the Launchpad or Dock to check whether it works or not.
3: Check for multiple IDs problem
Sometimes, you may also face 'We couldn't complete purchase: Unknown Error' while trying to purchase an app in the App Store. This error usually appears when multiple Apple IDs are being used on your system.
To get rid of this issue, first, make sure that you have logged in to App Store and iTunes using the same ID. If the problem is still not solved, log out and log in again. Still, if your problem persists, then make sure you have accepted the new iTunes Terms and Conditions. Using this handy technique, you'll be able to tackle a hung app store update in macOS 10.15.
Note: Every time the macOS updates, you need to accept the Terms and Conditions to make it work.
4: Force Quit from the Dock
Press and hold 'Option' key on the keyboard and right-click on the App Store icon in the Dock. By doing this, the 'Quit' option will be transformed into 'Force Quit'. Select it to close the App Store.
Now, reopen the App Store to check whether it works now or not.
5: Clear Cache Files
There is a small possibility that all the mentioned tricks do not work at all, so here is another proven method to fix frozen app store issues on macOS 10.15.
Actually, every app you install on mac makes some cache files in a specific folder. Sometimes these files may be corrupted so removing them may solve your problem. For that purpose, simply access the temporary folder on your mac and look for 'com.apple.appstore' folder. It may be a bit hectic task because there are dozens of other files in this folder. Anyhow, when you find it, select it and move to trash. Now, re-launch the app store to check whether you were able to tackle a hung app store update in OS 10.15 or not.
So, these were the 5 most helpful tips to resolve mac OS 10.15 AppStore hanging and crashing problem. If you are still unable to solve this issue after implementing these techniques, you may need to reinstall your operating system or get the system checked from an Apple outlet.
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Reset your password
Use the steps below to reset your password from any trusted iPhone, iPad, iPod touch, or Mac. You can also use a friend or family member's iPhone, iPad, or iPod touch. If that doesn't work, you may not be signed into iCloud on an eligible device or have two-factor authentication enabled for your Apple ID. Follow these steps instead.
On your iPhone, iPad, or iPod touch
- Go to Settings.
- Tap [your name] > Password & Security > Change Password.
- If you are signed into iCloud and have a passcode enabled, you will be prompted to enter the passcode for your device.
- Follow the onscreen steps to update your password.
On your Mac
With macOS Catalina:
- Choose Apple menu > System Preferences, then click Apple ID.
- Click Password & Security.
- If you're asked to enter your Apple ID password, click 'Forgot Apple ID or password' and follow the onscreen instructions. You can skip the final steps below.
- Click Change Password. Before you can reset your Apple ID password, you'll be required to enter the password you used to unlock your Mac.
![Macos App Store Reset Macos App Store Reset](/uploads/1/3/4/0/134054346/812735099.jpeg)
With macOS Mojave, High Sierra, or Sierra:
- Choose Apple menu > System Preferences, then click iCloud.
- Choose Account Details.
- If you're asked to enter your Apple ID password, click 'Forgot Apple ID or password' and follow the onscreen instructions. You can skip the final steps below.
- Click Security > Reset Password or Change Password. Before you can reset your Apple ID password, you'll be required to enter the password you used to unlock your Mac.
Use a trusted phone number, trusted email, or a recovery key
In some cases, you may be able to reset your password using a trusted phone number and trusted email. If you use a recovery key for account security, you can use it to help reset your password on your iPhone, iPad, or iPod touch. Learn more about using a recovery key.
If you can't access any of your devices
You can reset your Apple ID password on a friend or family member's iPhone, iPad, or iPod touch using the Apple Support app or the Find My iPhone app.
Use the Apple Support app
To reset your password using the Apple Support app on a friend or family member's iPhone, iPad, or iPod touch with iOS 12 or later, the device owner will need to download the Apple Support app.
Ask the device owner to open the App Store on their iPhone, iPad, or iPod touch, then search for Apple Support and download the app. Then open the Apple Support app and follow these steps:
- Under Topics, tap Passwords & Security.
- Tap Reset Apple ID password.
- Tap Get Started, then tap 'A different Apple ID.'
- Enter the Apple ID that you need to reset the password for.
- Tap Next, then follow the steps on your screen until you receive confirmation that your Apple ID password is changed.
Any information that you enter will not be stored on the device.
Use the Find My iPhone app
If your friend or family member uses iOS 9 through 12 and they can't download the Apple Support app, use the Find My iPhone app instead.
- Open the Find My iPhone app.
- When a Sign In screen appears, make sure the Apple ID field is empty. If you see someone else's user name, erase it.
- Tap Forgot Apple ID or Password, then follow the onscreen steps.
Don't see a Sign In screen? Tap Sign Out. After you sign out, make sure the Apple ID field is empty. Then tap Forgot Apple ID or Password, and follow the onscreen steps.
If you tried the previous steps or live in a country or region where Support App is not available, you can still reset your password and regain access to your account with account recovery. In some cases, you might have the option to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. Learn more about account recovery.
If you can't change or reset your password
If you tried the previous steps and were unable to change or reset your password, you may not be signed into iCloud on an eligible device or have two-factor authentication enabled for your Apple ID. You'll need to try these steps instead.
Accounts with or without security questions
- Go to your Apple ID account page and click 'Forgot Apple ID or password.'
- Enter your Apple ID. Did you forget your Apple ID?
- Select the option to reset your password, then choose Continue.
- Choose how to reset your password:
- If you have an account with security questions set up, you can select 'Answer security questions' and follow the rest of the steps.
- To get email instead, select 'Get an email.' To reset your password, use the email that we send to your primary or rescue email address. Didn't get the email?
- If asked for a Recovery Key, use the steps for two-factor authentication or two-step verification instead.
After you reset your password, you'll be asked to sign in again with your new password. You also might need to update your password in Settings on your devices.
Accounts with two-step verification
- Go to your Apple ID account page and click 'Forgot Apple ID or password.'
- Enter your Apple ID, select the option to reset your password, then choose Continue. Did you forget your Apple ID?
- Enter your Recovery Key for two-step verification.*
- Choose a trusted device.* We'll send your device a verification code.
- Enter the verification code.
- Create a new password, then select Reset Password.
After you reset your password, you'll be asked to sign in again with your new password. You also might need to update your password in Settings on your devices.
Macos App Store Not Working
* If you permanently lost your Recovery Key or access to your trusted device, you can't change your password.
Macos Reset Admin Password
Get more help
Macos App Store Reset Settings
- To reset your password, you need to know the email address for your Apple ID. Don't know the email address for your Apple ID?
- If you still can't sign in with your Apple ID and password, make sure that you entered the correct Apple ID. In most cases, your Apple ID is also the primary email address of your Apple ID account.
- In some cases, you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address.
- Still need help? Contact Apple Support.